Cancellation Policy

We understand that plans can change. Please review our cancellation policy below to ensure a smooth experience.

Cancellation & Rescheduling

Customers should cancel or reschedule at least 24 hours before their scheduled appointment.

Late Cancellations

Cancellations made less than 24 hours before the appointment may result in forfeiture of the deposit, depending on the circumstances and timing.

No-Shows

If a customer does not show up or is unavailable at the scheduled time without prior notice, the deposit may be forfeited.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us by phone or email as soon as possible. We will do our best to accommodate your request.

ORVIX-Initiated Cancellations

In rare cases, ORVIX may need to cancel or reschedule an appointment due to weather, scheduling conflicts, or other unforeseen circumstances. In such cases, we will notify you as early as possible and offer to reschedule or provide a full refund of the deposit.

Last updated: June 2026