Refund Policy

At ORVIX, we strive to deliver exceptional service on every appointment. Please review our refund policy below.

Deposits

A 50% deposit is required at the time of booking to secure your appointment. Deposits and refunds depend on service status, booking confirmation, cancellation timing, and payment type.

Refund Eligibility

Refund eligibility is determined on a case-by-case basis and depends on the following factors:

• Whether the service has been completed
• Whether the booking was confirmed
• Timing of the cancellation request
• Payment method used

Cancellations with 24+ Hours Notice

If you cancel at least 24 hours before your scheduled appointment, you may be eligible for a deposit refund or credit toward a future booking.

Cancellations with Less Than 24 Hours Notice

Late cancellations or no-shows may result in forfeiture of the deposit, depending on the circumstances.

Service Concerns

If you are not satisfied with the quality of a completed service, please contact us within 24 hours of service completion. We will review your concern and work toward a fair resolution.

How to Request a Refund

To request a refund, please contact us at info@orvixdetailing.com or by phone. Include your booking reference, reason for the request, and any relevant details.

Last updated: June 2026